FAQ
USING THE WEBSITE
How and when can I contact Toolup?
Please call our customer service center if you need any assistance +1-351-388-8539. Hours of operation are 9 am to 6 pm PST Monday-Friday. We are closed Saturday and Sunday.
How do l place an order?
Place the item(s) of your choice into your shopping cart by clicking the "Add to Cart" button on on every product page. Then click the "Proceed to Checkout" button and follow the easy to use checkout process. At that time, you will be told your shipping rates, if any, and you will input your shipping and payment information so that we can process your order.
How can I track my order once it is in transit?
Once your order is placed, you can track your order online here. Additionally, an email will be sent to you when your order ships. This email will confirm shipment, and will contain your tracking number that you can then use to track your shipment via the carrier website.
FEES AND CHARGES
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
lf your order has been shipped, then you must follow our return policy in order to get refund once you receive your product. Our customer service team is on standby to help you out!
What happens if my order is damaged?
While we don't anticipate it, damage sometimes occurs. When you sign for the package, please make sure to indicate that the package was/is damaged. This will help us file a claim. However, we will happily replace your order for products damaged by the shipping company called in within 3 business days of delivery.
SHIPPING
When will my order ship?
Your order will ship within 1-2 business days, Monday through Friday, excluding holidays.
Our website indicates items that are in stock and ship next business day. Currently out of stock items labeled "special order," which can be purchased as well and will be ordered directly from the manufacturer.Purchases of special order items usually ship within 7-10 days. However, this is subject to manufacturer availability. For a more specific lead time on a special order item, please give us keep in touch [email protected].
When is your shipping cutoff time?
Orders placed after 10:00 A.M. EST/ 7:00 A.M PST will ship the following business day. If you need your order delivered by a certain date, please select 3rd, 2nd or Next Day air. We cannot guarantee delivery dates for shipments that are sent via Free Shipping or Ground. While Free shipping usually means Ground, for heavy (freight) or oversized/bulky items we reserve the right to drop ship from the factory in order to reduce shipping costs to us. We do this so that you can get great value in shipping. If you'd like us to ship out of our stock, please select and pay for a guaranteed delivery method.
POLICIES
Do you protect my personal information?
Toolup only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
Toolup will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of Toolup unless required to do so by law. Further, Toolup reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.
Toolup will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of Toolup unless required to do so by law. Further, Toolup reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.